FAQ
Do I pay for shipping?
No, we always offer free shipping on all items. If you wish to receive your items faster (within 2-10 business days) delivery costs £2.99.
If you use the free shipping service your order will be delivered within 10-20 business days.
Where is my order?
Your order will be shipped on the day or day after you ordered it (not weekends and public holidays).
The order will be sent by letter to keep shipping costs down for you.
If you have not received your order within the expected delivery time, please contact our customer service at support@feetunique.net
Return your items within 30 days!
We have extended our right of cancellation, which means you have plenty
of time to assess if the laces are something for you (We are sure that they are though ;-))
You can always return the order within 30 days (regardless of the
state of the packaging) and we will refund your money without any
questions.
Remember to state in the return letter what you want us to do (refund, exchange for other laces, etc).
I'm missing something or have an error on my item.
Contact us at support@feetunique.net if you are unsatisfied with the item in any way or if you are missing a product.
We always find a satisfying solution for you.
I need to return a product.
Our <Return Shoelaces> page gives you all the information you need for returns.
Is it safe to order online at feetuniqueshop.com?
We use a secure SSL connection and all information is sent in a encrypted form. You therefore run no risk buying items on our web-shop.
Your information is not disclosed to any third parties.
What cards can I pay with?
Visa card, MasterCard, Discover, or American Express
Do you sell wholesale?
We sell wholesale widely. Contact our customer service at support@feetunique.net for prices.
We need the following information from you:
- Number of laces you need
- What colours
- What lengths
You will receive a quote after we have received this information.
Do you import your shoelaces?
Yes - all our laces are manufactured in Asia with manufacturers we have visited, checked and approved. Every manufacturer is OEKO-TEX certified.
